Efektywność technologii IT w bankach komercyjnych w Polsce

Abstract

The main purpose of this study is to determine the technical efficiency of IT technology in commercial banks in Poland. The research covers 13 commercial banks over the period 2014-2017. A non-parametric Data Envelopment Analysis (DEA) with standard BCC, or variable returns to scale, model oriented on outputs was adopted. The DEA inputs for IT technology were represented by such variables as: value of IT software, value of ICT equipment and costs of IT technology exploitation, while DEA outputs included: number of Internet banking users and number of mobile banking users. According to the obtained results, only six out of all investigated banks achieved maximum efficiency scores for IT technology, i.e. equal to 100%, while the remaining banks were relatively inefficient with efficiency scores ranging from 22% to 99%.