Sceptycyzm pokolenia Z względem marketingu społecznie zaangażowanego: przyczyny i skutki
Słowa kluczowe:
sceptycyzm, marketing społecznie zaangażowany, pokolenie ZAbstrakt
Marketing społecznie zaangażowany jest coraz częściej praktykowany, jednakże niewiele jest wiadomo na temat sceptycyzmu pokolenia Z. Celem badań jest zrozumienie przyczyn i konsekwencji sceptycyzmu wobec programów CRM wśród Z konsumentów. Badania ilościowe wykorzystano do przetestowania modelu koncepcyjnego za pomocą modelu równań strukturalnych (SEM). Wszystkie hipotezy zostały potwierdzone. Badania dostarczają empirycznych dowodów na to, że altruizm konsumencki i postrzegana motywacja firmy negatywnie wpływają na sceptycyzm wobec kampanii CRM. Ponadto pokazują jego wpływ na intencję zakupu konsumentów pokolenia Z. Wraz ze wzrostem sceptycyzmu zmniejsza się ich skłonność do nabycia produktów wspierających sprawę społeczną. Wyniki badań są istotne zarówno dla akademików, jak i praktyków. Pracownicy naukowi zostaną wzbogaceni o wiedzę na temat prospołecznych zachowań pokolenia Z. Natomiast praktykom badania pomogłyby skutecznie projektować kampanie marketingu społecznie zaangażowanego. Według wiedzy autora w Polsce nie przeprowadzono podobnych badań.
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Prawa autorskie (c) 2024 Wojciech Kozłowski
Utwór dostępny jest na licencji Creative Commons Uznanie autorstwa – Na tych samych warunkach 4.0 Miedzynarodowe.
Accepted 2024-02-06
Published 2024-06-20
