Ocena wykorzystania portalu społecznościowego w marketingu marki

Abstract

The purpose of the article is to assess brand (House and Orsay) marketing activities (at the operational level regarding sales promotion) based on Facebook from the perspective of its users' involvement. The method of quantitative content analysis, combined with the three indicators ("like", "comment" and "sharing") of Internet users' involvement in interacting with a specific brand was used in the article. A comparative in time analysis was also used, as the observations were carried out in two periods, i.e. from 01/04/2017 to 30/04/2017 and from 31/01/2020 to 29/02/2020. Based on the research results it can be concluded that the contents posted by both brands are very attractive for the Internet users and result in their significant involvement. There were changes over time in the activities of brand managers on the selected social platform and in the involvement of Internet users.