Virtuality and Trust: The Impact of Team Virtuality Level on Trust Relations Between Leaders and Team Members

Authors

DOI:

https://doi.org/10.15611/pn.2025.1.07

Keywords:

leadership, global virtual teams, trust

Abstract

Aim: The aim of the study is to identify and analyze the relationship between the level of team virtuality and the level of trust that a leader places in their team members.

Methodology: The study was conducted using the CAWI (Computer-Assisted Web Interview) method. The research group included leaders of international corporations who had individual profiles on the LinkedIn platform. The respondents were asked to complete an electronic form containing survey questionnaires. All questions were presented in English.

Results: The study results showed that certain aspects of virtual collaboration, such as working across different time zones, have positive correlations with some trust factors. Conversely, other factors, such as the lack of face-to-face interaction and different methods of work monitoring, pose challenges to building trust.

Originality/value: This article contributes to research on trust in virtual teams by presenting an analysis of trust from the leader’s perspective, focusing on the leader’s trust in the team and exploring the relationship between different dimensions of virtuality and trust factors.

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Published

2025-05-28

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Received 2024-11-25
Accepted 2025-04-02
Published 2025-05-28